Privacy Policy

Kut & Fluff (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or use our services.
1. Information We Collect Personal Information We may collect the following information when you interact with our website or services: Name Phone number Email address Pet information (including name, breed, health, vaccination records, and behavior notes) Appointment and booking details Automatically Collected Information When you visit our website, we may automatically collect: IP address Browser type Device information Pages visited and time spent on our site
2. How We Use Your Information We use your information to: Schedule and manage boarding and grooming appointments Communicate with you regarding services, reminders, and updates Send text messages and emails (including promotions, if you opt in) Maintain pet care records for safety and service quality Improve our website, services, and customer experience Analyze website usage and marketing performance
3. Cookies & Tracking Technologies Our website may use cookies and similar technologies to enhance your experience and analyze site usage. We may use: Google Analytics to understand how visitors interact with our website Meta (Facebook/Instagram) tools to measure advertising performance and provide relevant ads These technologies may collect information about your activity on our site, including pages visited and actions taken. You can control or disable cookies through your browser settings.
4. Third-Party Advertising & Analytics We use third-party services such as: Google Analytics Meta (Facebook and Instagram Ads) These services may use cookies, pixels, or similar technologies to: Track user behavior Deliver targeted advertisements Measure ad effectiveness These third parties may collect or receive information from our website and use it according to their own privacy policies.
5. Sharing of Information We do not sell or rent your personal information. We may share information with: Service providers (such as booking or communication systems) Advertising and analytics partners (Google, Meta) Legal authorities if required by law
6. Communications (Text & Email) By providing your contact information, you agree that we may contact you via: Text messages Email These communications may include: Appointment confirmations and reminders Service updates Promotional offers You may opt out of promotional communications at any time by contacting us.
7. Data Security We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
8. Your Rights You have the right to: Request access to your personal information Request corrections or deletion Opt out of marketing communications To make a request, please contact us using the information below.
9. Third-Party Links Our website may contain links to third-party platforms such as Google Reviews or social media. We are not responsible for their privacy practices.
10. Children’s Privacy Our services are not directed toward children under 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us If you have any questions about this Privacy Policy,
please contact us:
Kut & Fluff 16352 Lee Hwy Bristol, VA 24202
Phone: 276-669-4430
Email: kutnfluff@gmail.com
Website: www.kutandfluff.com